Institute Hyalual is a company registered in Switzerland with main office at Birkenstrasse 47, 6343 Rotkreuz,
company registration number: CH-170.4.011.350-0 (hereinafter — we, our, us) that operates
this Website (hereinafter — Website).
Protection of your personal data is very important to us. We are committed to protect the privacy of individuals
you on all the details of collection, processing and use of personal data.
any additional consents you will be asked to give us during your use of the Website. It is completely on your
1. Information we collect
1.1. While using our Website, you may decide to provide us with certain information about you by completing
online forms, registering on our Website, making orders, contacting us etc. The types of personal information
you may provide to us include, but not limited to: name, contact information (address, e-mail address, telephone
number) and content of communication with us. You do not have to provide listed above and below personal data to
access the Website but certain functionality will not otherwise be available to you.
1.2. Once you visit our Website we may automatically collect some information that cannot be readily used to
identify you, e.g. the domain name and IP address of your computer, type of browser you are using, operating
system and platform, technical information, geographical location information about your visit to
our Website (length of visit, products you viewed, page respond time, navigation paths, as well as information
about the timing, frequency and pattern of your service use etc.). We may use this information, individually or
in the aggregate, for technical administration of our Website, analytic tracking system, research and
development. The legal basis for this processing is our legitimate interests, for monitoring and improving
of our Website and services.
2. Processing of personal information
We protect your data by limiting access to your data only to persons that need access to conduct or facilitate
any transaction between you and us, or persons that otherwise need to complete activities outlined in this
2.1. We may process your information included in your personal profile on our Website. The profile data may
include your name, address, telephone number, email address and employment details. We do not knowingly collect
information about people under 18 years old. The profile data may be processed for the purposes of enabling and
monitoring your use of our Website and services, creating and managing your personal profile, operating
our Website, providing our services, ensuring the security of our Website and services, maintaining back-ups of
our databases and communicating with you. The legal basis for this processing is our legitimate interests for
proper administration of our Website and business.
2.2. We may process information that you post for publication on our Website or through our services. The
publication data may be processed for the purposes of enabling such publication and administering
our Website and services. The legal basis is our legitimate interests for proper administration of
our Website and business.
2.3. We may process information contained in any enquiry you submit to us regarding goods and/or
services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant
goods and/or services to you and for the processing of your specific request. The legal basis is our legitimate
interests for proper administration of our Website and business.
2.4. We may process information relating to our customer relationships, including customer contact information.
The customer relationship data may include your name, your employer, your job title or role, your contact
details, and information contained in communications between us and you. The customer relationship data may be
processed for the purposes of managing our relationships with customers, communicating with customers, keeping
records of those communications, assisting with product selection and making recommendations to you, and
promoting our products and services to customers. The legal basis for this processing is the proper management
of our customer relationships.
2.5. We may process information relating to transactions, including purchases of goods and services, that you
enter into with us and/or through our Website. The transaction data may include your contact details, your card
details and the transaction details. The transaction data may be processed for the purpose of accepting of your
orders and fulfilment of agreements between you and us, processing your payment, supplying the purchased goods
and services and keeping proper records of those transactions. The legal basis is our legitimate interests for
proper administration of our Website and business.
2.6. We may process information that you provide to us for the purpose of subscribing to our email
notifications and/or newsletters. The notification data may be processed for the purposes of sending you the
relevant notifications and/or newsletters, communications about our products, services and promotional
materials. After you have subscribed to the newsletter on our Website, we will send you a message to the
indicated email address asking for your confirmation. If you do not confirm your subscription, your
subscription will automatically be deleted. You may at any time with future effect revoke your consent to
receive our newsletter. To declare that you wish to unsubscribe, you may use the respective link included in
all newsletters, contact us via mail at the address listed in Section 12 “How to contact us”, or call us at
+41415112070. The legal basis is our legitimate interests for proper
administration of our Website and business.
2.7. In addition to the specific purposes for which we may process your personal data set out in this
section, we may also process any of your personal data where such processing is necessary for compliance with a
legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of
another natural person.
3. Providing your personal data to others
We do not rent lists, sell or otherwise disclose personal information we collect, except as described
hereunder. We may share your personal to complete activities outlined in this section.
3.1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries,
our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on
the legal bases, set out in this policy.
3.2. We may disclose your personal data to our service providers who perform services on our behalf based on our
instructions, insurers and professional advisers insofar as reasonably necessary for the purposes of obtaining
or maintaining insurance coverage, managing risks, obtaining professional advice and provision of services.
We may share your personal data with our service providers who are involved in our business processes.
Examples of personal data usage by our service providers:
- we pass your delivery address and telephone number to our warehouse to complete, fulfill, manage and
communicate with you about your orders;
- we pass your personal information to service providers that assist us with our marketing and data analytics
efforts to inform you and make recommendations about our products, including sales, special offers and
new Website features and to send you other promotional communication. Our marketing and data providers are
Google, HotJar Facebook. Privacy Policies of our service providers are available at their Websites
We do not authorize these service providers, insurers and professional advisers to use or disclose personal
information except as necessary to perform services on our behalf or comply with legal requirements.
Additional information is available upon request. Please contact us via mail at the address listed in
Section 12 “How to contact us”, or call us at +41415112070
3.3. In addition to the specific disclosures of personal data set out in this section, we may disclose your
personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject,
or in order to protect your vital interests or the vital interests of another natural person. We may also
disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of
legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. International transfers of your personal data
In this Section, we provide information about the circumstances in which your personal data may be transferred
to countries outside the European Economic Area (EEA).
4.1. We share your personal data with our contractual parties outside the European Economic Area (EEA) to
perform services on our behalf and/or comply with legal requirements. Transfers to each of these countries will
be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved
by the European Commission.
4.2. The hosting facilities for our Website are situated in Lithuania, LT-31003, Visaginas, p.d. 52, UAB
«Dominant Plius» datacenter services. Transfers to hosting facilities are protected by appropriate safeguards,
namely the use of standard data protection clauses adopted or approved by the European Commission.
4.3. If you are visiting this Website from a country other than the country in which our server is located, your
communications with us may result in the transfer of information across international boundaries. By visiting
this Website and/or otherwise communicating electronically with us, you consent to such transfers. Even if your
jurisdiction does not have the same privacy laws as the jurisdiction where our server is located, we will treat
5. Retaining and deleting personal data
This Section sets out our data retention policies and procedure, which are designed to help ensure
that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.1. We may keep your personal information only for so long as is necessary or where we have a legitimate
interest to continue doing so. Where We no longer requires information to be in a format where you can be
identified personally, e.g. where we keep information for analytical and research purposes or transaction
information, we will remove any personal details about you.
5.2. Your personal data will be retained for a minimum period of 2 years following the acceptance
for data removal.
5.3. Notwithstanding the other provisions of this Section 6, we may retain your personal data where such
retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect
your vital interests or the vital interests of another person.
6.1. We may update this policy from time to time by publishing a new version on our Website.
effective immediately upon posting of the change or modification on this Site. We may also elect to notify you
of data privacy changes by additional means, such as sending you an email. Your continued use of our Website
7. Your rights and responsibilities
In this Section we have summarized the rights that you have under data protection law. Some of the rights are
complex, and not all of the details have been included in our summaries. Accordingly, you should read the
relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.1. You have the right to confirmation as to whether or not we process your personal data and, where we do,
access to the personal data, together with certain additional information. That additional information includes
details of the purposes of the processing, the categories of personal data concerned and the recipients of the
7.2. You have the right to have any inaccurate personal data about you rectified and, taking into account the
purposes of the processing, to have any incomplete personal data about you completed.
7.3. In some circumstances you have the right to the erasure of your personal data without undue delay. Those
circumstances include: the personal data are no longer necessary in relation to the purposes for which they were
collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing
under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the
personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general
exclusions include where processing is necessary: for exercising the right of freedom of expression and
information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal
7.4. In some circumstances you have the right to restrict the processing of your personal data. Those
circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose
erasure; we no longer need the personal data for the purposes of our processing, but you require personal
data for the establishment, exercise or defense of legal claims; and you have objected to processing,
pending the verification of that objection. Where processing has been restricted on this basis, we may
continue to store your personal data. However, we will only otherwise process it: with your consent; for the
establishment, exercise or defense of legal claims; for the protection of the rights of another natural or
legal person; or for reasons of important public interest.
7.5. To help us protect your privacy, be sure: not to share your user ID or password with anyone else; to log
off the Website when you are finished; to provide us true, accurate and complete information; not to use
our Website if you are younger than 18 years old; not to provide us information about anyone else unless you
have their permission to do so.
7.6. Should you wish to know more about what information we hold about you including making changes to, or
requesting the deletion of, information that we hold about you, you are also entitled by law to make a
Data Subject Request. You can make such a request by emailing us at email@example.com.
Please note that we may need to
exclude certain information as part of your request, e.g. in order to protect the privacy of other individuals
or if we are permitted to exclude the information for legal or other reasons.
7.7. Please be advised that deleting your personal information will limit our ability to contact you in
connection with our offerings, which may limit your ability to utilize our offerings.
8.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server
to a web browser and is stored by the browser. The identifier is then sent back to the server each time the
browser requests a page from the server.
8.2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by
a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry
date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is
9. Cookies that we use
protect user accounts, including preventing fraudulent use of login credentials, and to protect our Website and
10. Cookies used by our service providers
10.2. We use Google Analytics and HotJar to analyze the use of our Website. Google Analytics and HotJAr
gathers information about Website use by means of cookies. The information gathered relating to
our Website is used to create reports about the use of our Website.
10.3. Analytics cookies allow us to understand more about how many visitors we have to the Website, how many
times they visit our Website and how many times a user viewed specific webpages within our site. Although
analytics cookies allow us to gather specific information about the pages that you visit and whether you
have visited our Website multiple times, we cannot use them to find out details such as your name or
11. Managing Cookies
11.1. If you do not want to accept cookies from our Website, you can change your browser settings so that
cookies are not accepted. If you choose to do this, please be aware Website may no longer function as
11.2. All popular browsers (e.g. Chrome, Internet Explorer, Firefox, Opera and Safari) allow you to amend
your cookie settings so that cookies are no longer enabled across all Websites that you visit. You can find
information explaining how to disable cookies for the main browsers in the ‘Where to find information about
controlling cookies’ section at the Information Commissions Website;
12. How to contact us
For questions regarding the processing of your personal data please contact:
We always welcome and greatly appreciate your feedback, any comments or suggestions, which may contribute to
a better quality of our work.
Thank you for choosing Institute Hyalual
Effective date: of May 24, 2018